Return & Exchange Policy

Last Updated: 20 May 2026

At Totomo, we put a lot of love and care into curating every product we sell. But if something doesn’t fit right or meet your expectations, we offer a 3-day return or exchange for select cases.

Returns/Exchanges Accepted Only For:

• Size or fit issues
• Quality concerns

If your order falls under either of these categories, please log in to your Totomo account and initiate the return process directly from the Orders section within 3 days of receiving your order.

Return/ Exchange Conditions

Returns or exchanges will only be accepted if:

• You received the wrong item
• The product was damaged during transit
• The item has a manufacturing defect
• The return request is raised within 3 days of delivery
• The product is unused, unwashed, and in its original condition with all tags and packaging intact

Please note: 

• A ₹100 reverse pickup charge is applicable for all approved returns and exchanges.
• Exchanges are allowed only once per order. Any product that has already been exchanged will not qualify for another exchange or return request.
• All returns and exchanges are subject to review and approval.
• For exchanges, the replacement product will be shipped only after we receive the original product and it successfully passes our quality check inspection.

All returns are subject to review and approval. We will arrange a return pickup first and once we receive your returned product, it will undergo a quality check inspection, and then we will ship the return or exchanged size for you.

Note: Any used, washed, altered, or damaged item will not be eligible for return or replacement.

Refund & Store Credit Processing

At this time, we do not offer refunds to the original payment method.

Once your return is approved after the quality check, you will receive Totomo Store Credit equivalent to the value of the returned product. This store credit can be used to purchase any item from our website. No expiry, no hassle!

Non-Returnable Items

We do not accept returns or refunds for the following:

• Customized or personalized products
• Stationery items (e.g. notepads)

Need Help?

For any questions or help with your return, feel free to reach out on our Whatsapp Chat Helpline at +91-8306042200 or send us an E-mail at  support@totomo.in. We're always here for you! 💕