Return & Exchange Policy

Last Updated: 07 August 2026

At Totomo, we put a lot of love and care into every product we make and curate. However, if your order doesn’t fit right or arrives with an issue, we offer a 3-day return or exchange window from the date of delivery, subject to the terms below.

When Are Returns & Exchanges Accepted?

Returns or exchanges are accepted only in the following cases:

• Size or fit issues
• Wrong item received
• Product damaged during transit
• Manufacturing or quality defect

To initiate a return or exchange, please log in to your Totomo account and raise a request from the Orders section within 3 days of delivery.

Alternatively, you can contact us on WhatsApp at +91-8306042200 or email us at support@totomo.in.

Reverse Pickup Charges

A ₹100 reverse pickup fee will be deducted from your refund or charged at the time of an exchange.

This fee is charged once per order, regardless of the number of items being returned or exchanged from that order. For example, if an order contains multiple items, only one ₹100 deduction will be made for the entire order and not ₹100 per item.

Exchange Policy

• An exchange is allowed only once per order.
• A product that has already been exchanged cannot be exchanged or returned again.
• The replacement product will be shipped only after we receive the original product and it successfully passes our quality check.
• Exchanges are subject to product availability. If the requested size/product is unavailable, a refund may be offered instead.

Return & Exchange Conditions

For a return or exchange to be accepted:

• The request must be raised within 3 days of delivery.
• The product must be unused, unwashed, unaltered, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The product must pass our quality check inspection upon receipt.

Once your request is approved, we will arrange a reverse pickup. After we receive the product, it will undergo a quality inspection. If it meets the above conditions, we will process the applicable refund or ship the replacement product.

Please Note: Any product that has been used, washed, altered, stained, damaged, or otherwise does not meet the above conditions will not be eligible for a return or exchange.

Refund Processing

Once the returned product successfully passes our quality check, the eligible refund will be processed to the original payment method.

For COD Orders, refund will be credited in the form of Store Credit only and COD charges i.e. ₹49 will not be refunded.  

For eligible returns, the ₹100 reverse pickup charge will be deducted from the total refund amount.

Refund processing time may vary depending on your original payment method and bank/payment provider.

Non-Returnable & Non-Exchangeable Items

We do not accept returns or exchanges for:

• Customized or personalized products
• Stationery products, including notepads
• Products that have been used, washed, altered, stained, or damaged after delivery
• Products returned without their original tags or packaging

Need Help?

We're always happy to help! 💕

For any questions or assistance with your return or exchange, reach out to us:

WhatsApp: +91-8306042200
Email: support@totomo.in

The Totomo team will be happy to assist you with your request.