Shipping policy

Last Updated: 7 August 2026

At Totomo, we’re committed to delivering your orders safely, quickly, and with care. Please take a moment to review our shipping and delivery policy for complete information about order processing, delivery timelines, and COD orders.

1. Shipping Locations

We currently ship across India.

International shipping is not available at this time, but we’re working on it. Stay tuned! 💕

2. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Cash on Delivery (COD) Orders

To ensure that COD orders are genuine and can be successfully delivered, all COD orders are subject to confirmation.

After a COD order is placed, our team may contact you via Whatsapp or Phone Call on the phone number provided with the order to confirm the order and delivery details.

  • A COD order will be processed only after confirmation is received from the customer.
  • If the customer does not provide confirmation within 48 hours of our first attempt to contact them, the COD order will be automatically cancelled.
  • If the order is cancelled due to non-confirmation, the customer may place a new order on the website if they still wish to purchase the product.

4. Delivery Time

As all our products are Made-to-Order, delivery typically takes 7–8 business days after the order has been processed and shipped, depending on the delivery location.

Delivery timelines are estimates and may vary based on the destination, courier service, weather conditions, operational delays, public holidays, or other unforeseen circumstances.

5. Shipping Charges

We provide Free Shipping to all the prepaid orders.

And there is charge of ₹49 on all Cash On Delivery (COD) orders.

6. Order Tracking

Once your order has been shipped, you will receive a tracking link via email.

You can use the tracking link to monitor the status and progress of your delivery.

7. Delivery Issues & Failed Delivery Attempts

Please ensure that the delivery address, phone number, and other contact details provided at checkout are accurate and complete.

If delivery is unsuccessful due to an incorrect or incomplete address, the recipient being unavailable, refusal to accept the package, or multiple unsuccessful delivery attempts, the order may be returned to us by the courier partner.

In such cases, where the failed delivery or return is due to reasons attributable to the customer, a ₹100 return fee will be deducted from the order amount. If you request the order to be reshipped, additional shipping charges may apply.

If your order is significantly delayed beyond the estimated delivery timeline, please contact our support team at support@totomo.in or reach out to us on WhatsApp. We’ll be happy to check the status of your shipment and assist you.

8. Damaged or Lost Orders

If you receive a package that appears damaged, please contact us within 72 hours of delivery and provide clear photographs of:

  • The outer packaging
  • Shipping label
  • Damaged product
  • Any visible damage to the package

This will help us investigate the issue with our courier partner and determine the appropriate resolution.

If your order is lost in transit, please contact us. We will coordinate with the courier partner and work to resolve the issue as quickly as possible.

9. Delivery Delays

While we make every effort to deliver your order within the estimated timeline, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Courier or logistics issues
  • Natural disasters
  • Public holidays
  • Operational disruptions
  • Incorrect or incomplete address details
  • Other unforeseen circumstances

Such delays do not automatically qualify an order for cancellation or refund unless otherwise applicable under our policies or applicable law.

10. Need Help?

We’re always happy to help! 💕

For any questions or concerns regarding your order or delivery, please contact us at:

Email: support@totomo.in

Thank you for shopping with Totomo! 💌